As the WhatsApp messaging service experiences a global outage, Meta is working on a remedy.
Image Credit: Google
Numerous users of the well-known messaging service WhatsApp have reported difficulty sending and receiving texts, videos, and other content from Australia, India, the United Kingdom, South Africa, and Asia.
A representative for WhatsApp parent firm Meta Platforms stated on Tuesday, “We’re aware that some users are now having problems sending messages, and we’re trying to restore WhatsApp for everyone as quickly as possible.”
According to user reports, the outage began at about 12.20 AM PT and continued for over an hour and a half. However, WhatsApp withheld information regarding the cause of the outage.
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Researchers said that users could not change their privacy settings or profile information, send or receive new messages, or sign up for WhatsApp. In the course of one hour, DownDetector, a website that tracks service performance, received over 80,000 customer complaints about the bug.
A Meta spokesman told TechCrunch, “We’re aware that some people are now experiencing issues sending messages, and we’re working to restore WhatsApp for everyone as quickly as possible.”
WhatsApp has developed into an essential part of the infrastructure in many areas, used by government officials, telecom service providers, and billions of people. By 2020, the service had a utilisation rate of more than 100 billion messages transmitted daily, which was an industry-leading number.
As of the beginning of 2016, WhatsApp and Facebook Messenger exchanged 60 billion messages every day. Apple CEO Tim Cook stated that iMessage and FaceTime were experiencing record usage in May 2020, although he did not provide any figures. Its usage was substantially lower than WhatsApp’s at the time of the previous Apple data release (podcast). WeChat, which claims to have over a billion users, is likewise lagging behind in terms of the volume of daily messages.
WhatsApp users are experiencing a number of issues, including connection issues with the server.
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